Business View Magazine | October 2019

149 BUSINESS VIEW MAGAZINE OCTOBER 2019 international air service. But for those who are flying to a U.S. destination, it makes more sense from a time and cost perspective to drive south and fly out of Buffalo.” Higher airport taxes, carrier fees, and aviation fuel costs are some of the influencing factors in passengers choosing Buffalo over Toronto. There’s also something to be said for the expediency and practicality of smaller international airports over larger ones. Recent surveys show that travellers using New York’s three airport hubs, La Guardia, JFK, and Newark, are routinely dissatisfied with their experience, rating them the worst in the country. “Buffalo is the only medium-hub airport in the state of New York,” says Pascal Cohen, who works in Marketing & Air Service Development for both NFTA airports. “La Guardia and JFK are the large-hub airports, but Buffalo has the second largest population in the state of New York, so we’re a sizeable market.” The Buffalo Airport’s popularity is inextricably linked to its convenience, service, and amenities. It was ranked #1 in customer satisfaction among medium-hub airports in North America by J.D. Air Service Development • Airline Management Consulting • Borders, Safety & Security • Business Strategy & Tourism Inter VISTAS Consulting Group is a leading management consulting company with extensive expertise in aviation, transportation and tourism. Our exceptional people have successfully delivered projects in over 75 countries around the world. We are committed to working collaboratively with our clients to apply vision and expertise to achieve results. intervistas.com Canada | Unites States | Netherlands | United Kingdom BUFFALO NI AGARA INTERNAT IONAL A I RPORT