Business View Magazine - October 2018

64 65 currently am is Texas. After next year, I want to get really aggressive in the west; we also want to spend a lot of time focusing on the northeast –Philadelphia, New Jersey, Baltimore, with retail and door knocking. After that, in 2020, we want to get aggressive in states like Nevada, Oklahoma, and Utah. By then, I will have gotten the compa- ny as close to that number one spot as I can get. When I get to the number one spot, we’re going to look at the brand that we’ve created to find other home improvement needs that customers may want.” As the company gets older, Holloway says that the amount of inbound work the company gets continues to increase. “Over the last few years, our name recognition has allowed us to get a bunch of referrals and repeat customers,” he explains. “We’ve also gotten pretty aggressive on the inter- net, so we do a lot of retail work. But, as far as I’m concerned, for the next several years, a majority of our business will be generated by our outbound call center, and by our outbound salespeople who are soliciting the services that we offer.” “We pride ourself on quality,” Holloway says in conclusion. “And we pride ourself on people. If I’ve got happy people, and my customers realize that BEST CHOICE ROOFING AND HOME IMPROVEMENT INC. PREFERRED VENDOR n JobNimbus www.jobnimbus.com I’ve got happy people, they’ll want to do business with our company. So, the better we treat our staff, the better our customers’ experience. And we’re going to be here for a very long time.When a hailstorm or a windstorm hits your house, nine times out of ten, the company that knocks on your door and replaces the roof, will be gone, as well. Not us.We’re your neighbors.We stay and we’re there for our customers, in case of a war- ranty issue.” With that kind of quality customer service, Best Choice Roofing and Home Improvement Inc. keeps moving closer and closer to that coveted, number one spot.