oct-2017

268 269 GREASE MONKEY are just getting ready to open Saudi Arabia,”Yarusso says.“Our first store should be opened, this month. And we also opened Colombia, South America.We continue to look for international expansion; we’re currently exploring opportunities in Peru.” The company has also relocated its world head- quarters.“”We’re still in Greenwood Village, Colorado, but because of our rapid growth,we needed a larger facility,”Yarusso states.“We have increased our op- erations department, our training department, and our accounting departments, accordingly.We added a Vice President of Marketing who is a highly-sea- soned professional.His name is John Vitagliano and he’s been with us since January.He has a plethora of knowledge in marketing and advertising.” Finally,Yarusso says that the company is up to 99.9 percent compliant with its “Pit CrewGuar- antee,” a customer service amenity it introduced about a year ago.“I think I’ve got one store that’s not compliant,”Yarusso quips.The Pit CrewGuarantee stipulates that once a vehicle rolls into a service bay, it will be ser- viced in a specified amount of time that is determined by the franchisee– normally anywhere between 15 and 20 minutes. A store that goes beyond the promised, spec- ified period of time will refund a dollar for each minute that it’s over. And so, this past year, this successful car care company has, once again, proved that it is constantly growing, constant- ly innovating, and constantly determined to meet its customers’ needs in the Grease Monkey way.Or in other words: “Less hassle,more hustle!” PREFERRED VENDOR n TruBrand www.SolidStart.biz This past year, this successful car care company has, once again, proved that it is constantly growing, constantly innovating, and constantly de- termined to meet its customers’ needs in the Grease Monkey way. RALPH YARUSSO CHIEF OPERATING OFFICER FOR FRANCHISING RALPH YARUSSO Chief Operating Officer for Franchising #TRUEBRANDTOUGH Call Crystal Toll-Free: 877.290.3950 www.SolidStart.biz