those stories,” Lumley says, “but they’re why our tenure is what it is.” CAREER PLANNING YOU CAN TOUCH Capital talks about careers on Day One. Not hypothetically—step by step. Today’s early-career hires want to see the ladder, and the company lays it out, Michael explains. “We tell people where we started and the path we took,” Lumley says. “I show them our tenure as a selling point. If you’re 25 and ambitious, our longtimers mean something else: mobility’s coming. People do retire—eventually.” Promotion from within is the default, not the A CULTURE PEOPLE FEEL It’s in the details, both Michael and Lumley highlight; birthdays get balloons, cookouts happen often and the staff are supported and nurtured as part of a team. “We’re sounding boards, not just managers,” Lumley says. “If someone’s not right at home, they won’t be right at work.There’s a person behind every number.” That care shows up in small moments—and in big ones. When long-time employees pass away, families sometimes choose Capital apparel for the service. Two were buried with their 10-year awards. One humble delivery driver’s funeral was quietly covered by Mr. Michael. “He doesn’t want anyone to know 30 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 11 CAPITAL AUTO GROUP
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