training, technology, and internal safeguards as fraud grows increasingly sophisticated.“There’s some bad characters out there. We’ve had more losses under fraud cases than we have had in lending losses, and that’s normally not the case for banks as a whole,” he imparts. “We’re trying to do everything we can through IT, planning and working with our regulators, and understanding what risks are out there to try to mitigate that.” Customers of Great American Bank can be sure the commitment to a personalized, relationship based banking experience is one thing that won’t change. “You’re going to know who you’re dealing with, you’ll get a live person to talk to and somebody that will understand and try to help,” concludes Dreiling.“Are we all things, to all people? No, but we can at least sit down and try to figure out a way to make a deal work.” 105 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 11 GREAT AMERICAN BANK
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