our home health agencies, so when they come here, we’re able to give them the care that they need, and when we send them home, we’re able to stay in communication with them after they leave.” Although the goal is to help residents stay at home for as long as possible, this open communication also makes it easier for them to come back to West Glades if the need arises. “If we have questions, we can call the hospital and get what we need. When we send the resident home, if something’s not going right, or they are not doing well, they can pick up the phone and call us and bring the resident back here without having them go back to the hospital if needed,” he asserts. emphasizing, “We provide a very caring and supportive environment. We try to give you the tools you need to do your job, but then we let you do what you’re good at. It’s very rewarding to see the results when you allow employees to shine and do what they do best.” COLLABORATION AND CONTINUITY OF CARE Open lines of communication and strong collaboration with hospitals, home health agencies, and other healthcare providers are key to ensuring seamless patient care as residents transition from Glades West.“I think we’ve learned in the past five to seven years that this segment of the industry doesn’t stand alone,” remarks Angel. “We have worked hard to work closely with our hospitals, our doctors, and 107 BUSINESS VIEW MAGAZINE VOLUME 11, ISSUE 11 GLADES WEST NURSING AND REHABILITATION CENTER
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