Business View Magazine - Nov 2023

215 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 11 THE ALBANY CAPI TAL CENTER serves as Albany County’s Official Tourism Promotion agency. “ Our partnership is crucial,” Licygiewicz explains. “We rely on them to work with our convention clients and directly with area hotels downtown and in the Capital Region. They ensure that we have enough hotel room nights that will allow our guests to comfortably host their events in Albany.” Maintaining client satisfaction Now that the ACC is ostensibly out of the pandemic’s reach, the management team at ASM, as well as the ACCA, are back at work identifying areas for improvement. “It is very important that we always have a fresh look and always remain competitive in this market,” Licygiewicz avers. “One of the things that has helped us is our survey program,” she continues. “We asked our guests questions like, ‘What would you like to see done differently?’ which spearheaded a lot of our planning. Now that we have successfully proven we are on the right track, and there is light at the end of the pandemic tunnel, we’re looking at things like replacing the carpets, revisiting color schemes and perhaps adding some wallpaper treatments, tiling or detail on some of the walls. We’re making sure when people come in they’re having that ‘Wow!’ moment, making sure that everyone’s experience is the best it could be, and coming up with truly unique encounters .” When it comes to staying competitive, the ACC already has several differentiating advantages. “We have an air purification system that gives us some of the best air quality in the Capital Region,” Licygiewicz proffers. “I don’t know of any other facility in our area that has that technology, and it’s been very successful for us. We’re versed on being able to deliver a customized experience and we train on