Business View Magazine - Nov 2023

190 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 11 of using the regular hotel channels that every hotel has, people want to be able to log into their accounts -- watch their Netflix, Amazon Prime, Disney – whatever content that they subscribe to. That’s the big shift that we’re seeing.” Other product innovations include mobile key software that will allow guests to receive a room key on their phones. “While you’re on your way to the hotel, you’re going to receive a confirmation that your room is ready and, if you request, you’re going to receive a digital key. So, once you get to the property, all you have to do is unlock the door with your phone in a secure way, without having to go through the front desk. That will also become a tool in order to communicate with the property. So, you can request anything you want with the app.” “You can also, as a property manager, do some upselling,” Beaudet continues. “If some of your most expensive rooms were not booked by 3 PM the same day, most likely, they won’t be booked. So you can offer the