Business View Magazine - Nov 2023

189 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 11 LOC INTERNAT IONAL phone, ear plugs. If you have a family, everybody has their tablet and their phone. If you are an older property, you just didn’t build it that way. So, we have to find ways to get that extra connectivity, for example, through some small electronics on the nightstand. The typical radio/ clocks that people were using for a wakeup call are now being used as a connectivity device – a USB port, USB-C, wireless charging, etc.” Another necessary equipment upgrade concerns the ubiquitous hotel room TV set. “At some point, you had a property that had a 32-inch TV and then, all of a sudden, people were complaining that the TV was too small. So, across the street, they’re moving to 55 inches. That becomes the standard because it’s what the guests want.” “Now, the TV has also become a way of communicating with the guests; pushing information through the televisions and getting rid of paper. It’s also a way for the guests to watch what they want when they want it. Instead