Business View Magazine l November 2022

231 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 11 objective is to assist the client until the delivery of the vehicle. The pre-delivery manager’s role can take from a couple of weeks to six months. These variables in timing are due to several reasons, but often revolve around supply chain constraints. Getting these pre-delivery managers up to speed has taken immense resources, but it has meant better documentation integration and technology to streamline processes, including processing transactions. Once the keys are handed off to the client Ultimate Toys has developed a phenomenal team to assist these new owners with their vehicles as they can be complex, and many buyers are first- timers. This specific team will walk customers through their vehicles via Zoom and ensure they are set up for success. Also included is communication about the warranty, how-to questions, and a unique Airbnb -type rental program that Ultimate Toys exclusively offers. This allows owners to rent out their vehicles and includes insurance protection, driver background checks, and more. The program allows the owners to monetize their vehicles when they’re not using them. Many clients have taken advantage of this program, which has become very lucrative as customers can cover the cost of their vehicles over just a few weekends. Another exciting program for Ultimate Toys is the Showcase Partner program. Because not all potential buyers can get to Cincinnati, clients can opt in to showing their vehicles locally and share their experiences with interested parties. Owners are compensated for time regardless of outcome. By taking this approach, Ultimate Toys delivers customer services above and beyond what is expected, and their clients can make new friends as well as pay for their dreams. Everyone wins by simply giving the customers what they want. As the industry still grapples with supply chain issues caused by COVID, success has been down to the company’s phenomenal relationship with MAD. ULT IMATE TOYS , INC .