Business View Magazine | Volume 8, Issue 11

7 BUSINESS VIEW MAGAZINE VOLUME 8, ISSUE 11 O p e n i n g L i n e s NEW EY CONSULTING SURVEY CONFIRMS 90% OF US WORKERS B LEADS TO HIGHER JOB SATISFACTION AND 79%AGREE IT DECREA The majority (88%) of respondents feel that empathetic leadership creates loyalty among employees toward their leaders – revealing that empathy could be the secret sauce to retaining and finding employees in the face of “The Great Resignation.” E rnst & Young LLP (EY US) recently released the 2021 EY Empathy in Business Survey, tracking how empathy affects leaders, employees and innovation in the workplace. The survey of more than 1,000 Americans who are employed reveals that many have left a previous job because their boss wasn’t empathetic to their struggles at work (54%) or in their personal lives (49%). “As a result of the COVID-19 pandemic, leaders are working to establish business transformation models to adapt in the new normal,” said Steve Payne, EY Americas Vice Chair – Consulting. “Our research finds that empathy is not only a nice- to-have, but the glue and accelerant for business transformation in the next era of business. Empathy’s ability to create a culture of trust and innovation is unmatched, and this previously overlooked trait must be at the forefront of businesses across all industries.”