Business View Magazine | Volume 8, Issue 11

198 BUSINESS VIEW MAGAZINE VOLUME 8, ISSUE 11 mission, and vision. They also offer department- level training to new employees, which Dalton says is “necessary for such a unique business. The reality is that our business is so unique we cannot just post a job saying we need five years’ experience on repurposing medical devices. We, instead, look for people with synergistic skills and experience and train them in the specifics of our business and industry.” reLink Medical’s operations currently cover market territories east of the Mississippi, supported by dual logistics centers of excellence in Twinsburg, Ohio and Atlanta, Georgia. “We are focused on this territory because we rely on logistics and people to deliver our solutions,” explains Dalton. “The company’s processes require a physical presence including our people and our trucks, so our growth and regional expansion must be very strategic to maintain unparalleled service to our customers.” Hemphill further elaborates. “For example, with the reLink360 program, our core disposition solution, we pick up 100% of their medical devices. Using our people and our dedicated fleet of trucks, we take everything back to one of our facilities and catalog the equipment, capturing the serial number, asset ID, the functional and cosmetic condition of the device, and take pictures. We immediately add them to our multichannel selling platform linked to a network of 12,000 worldwide buyers. We also have salespeople and product managers who drive direct sales alongside multiple e-commerce and auction channels. The product is then sold, with a portion of the proceeds returned back to the hospital to use however they see fit.” These processes run in a combined 135,000 square feet of facilities at both logistics centers of excellence and help the company process upwards of 10,000 pieces of medical devices every month. Over 2.5 million pounds of medical equipment is recycled each year, sustainably