Business View Magazine | Volume 8, Issue 11

116 BUSINESS VIEW MAGAZINE VOLUME 8, ISSUE 11 position, the COVID-19 pandemic shut down the world, leaving businesses – banks included – scrambling to find a way to serve their customers without physical contact. White’s first two weeks on the job were spent preparing a pandemic response plan. “One of the significant issues that we faced is we needed some additional equipment that our team could use on a purely remote basis,” he explains. “Instead of desktops, we needed to go more to a remote laptop environment.” They managed to procure enough laptops for their staff before supply ran out, and they used the time during the early pandemic before shutdowns to prepare and test their remote strategies. “We actually had folks come into the office and connect remotely rather than through the network connection and practice their jobs interacting as they would if they were at home,” White recalls. “And it worked really well. It was