Business View Magazine | Volume 8, Issue 11

106 BUSINESS VIEW MAGAZINE VOLUME 8, ISSUE 11 Commercial Banking, explains, “We have very robust online reporting tools, both desktop and mobile applications, so clients can bank with us anywhere. Internally, we use systems like Salesforce and a product called nCino, which helps us to manage our client relationships, and helps our branch managers, our commercial lenders, and our back office customer service team to stay on the same page with the ability to understand what’s going on in any given client relationship. We all have access to the same information.” Between 2020 and 2021, Columbia Bank issued 4000 Paycheck Protection Program (PPP) loans, providing $725 million to both existing and new customers. With the program saving an estimated 60,000 jobs within the state, this was a very busy time for the bank. Lewis recalls, “When the SBA rolled out the PPP loan program, they essentially gave us instructions on what the program was at nine o’clock on a Thursday www.connellfoley.com NEW J ER S E Y | NEW YORK | P ENNS Y LVAN I A THE POWER OF... insight perspective innovation relationships With perspective formed by more than 80 years of legal experience and insight, Connell Foley LLP provides businesses with the tools to succeed in an ever-changing market.