Business View Magazine | November 2020

144 BUSINESS VIEW MAGAZINE NOVEMBER 2020 As part of the bank’s corporate restructuring, it has instituted what Abbie Ford, Director of Retail and Marketing, calls its “Three Pillars.” First there is the Triple-S: Sales, Service, and Solutions. “It’s what we focus on in the retail network,” she states. “It’s how we treat our clients.” The second pillar is TREEE, which stands for Teamwork, Relationships, Excellence, Engagement, and Empowerment. “That has helped us to build our client base and a place where people want to work,” Ford adds. Finally, there is GUEST– Greet, Understand, Execute, Satisfy, Thank & Track. “GUEST is how we interact with our external customers,” Register shares. “When Marc Bogan came, we redefined who we are from a values standpoint. This is the mantra that we have; these are the values that drive everything we do.” Another aspect of Fauquier Bank’s corporate culture is its charitable ethos. Register affirms that the bank is “a community bank investing in community.” Nowhere is that more apparent than in TFB’s Charity of Choice Program. “For