Business View Magazine | November 2020

143 BUSINESS VIEW MAGAZINE NOVEMBER 2020 THE FAUQUI ER BANK CEO and has since amped up our culture. We did some organizational restructuring to optimize our expense management, and to continue to bolster our focus on digital banking. About three years ago, in my role as COO, I began managing not only the technology aspect, but other business channels, including retail and marketing. That’s where a lot of our focus has been – organic growth, product development, and implementation of technology - building out, more completely, our mobile and online channels. We’re very committed to that; changing our operational efficiency through processes. And, whereas, as a small bank, we are limited by virtue of our size – both from an HR and from a capital investment standpoint – to be on the leading edge, one thing we have committed ourselves to do is to create a culture in which we are aggressively progressive as we seek to be a fast follower and a quick adopter. And, in so doing, we’ve been able to keep a pretty effective pace with the larger partners we have in our market space.” Abbie Ford, Director of Retail and Marketing Chip Register, TFB’s Chief Operating Officer