Business View Magazine | November 2020

130 BUSINESS VIEW MAGAZINE NOVEMBER 2020 world-class. This team delivers, and our clients tell us that we earn this score by establishing strong relationships, finding out what’s important to them, and, proactively taking care of them even before they reach out to us with a need.” This is the result of our hiring the right people, people who are committed to excellence, who deliver extraordinary service to our clients every day, and stay with the bank. In fact, our employees have an average tenure of nine years; for a company that’s been around less than 40 years, that is pretty impressive. American River Bank and our teammates stepped up and took care of our clients throughout the pandemic. We listened and drove out to people’s homes to pick up documents to get their loans funded, set special client appointments, and did whatever we could do to help alleviate or reduce their stress. Between PPP loans and the challenges that business owners have faced, our teams worked around the clock, taking care of clients and reminding them ‘we are all in this together.’ Executive Vice President of Retail Banking, Lisa R. Cisneros