Business View Magazine | November 2020

118 BUSINESS VIEW MAGAZINE NOVEMBER 2020 those four pillars well, which I think we do, then we have the fifth pillar, which is Pride. We take pride in who we are, pride in how we take care of our customers, and pride in how we take care of the communities in which we’re lucky enough to serve.” “That’s our foundation,” Thomson asserts. “In addition to that is what my dad, Jack, taught me, what his dad taught him, and what his dad taught him and that is “The Golden Rule”– treat other people how you would like to be treated. And that’s how we live it. Our turnover at this bank is around three percent. This year, we were nominated by our employees, and received, for the fifth time, the award for being one of the Top 100 Places to Work in the State of Iowa.” Thomson adds that CUSB Bank also does things that other banks don’t do. For example, instead of an exit interview, which is normally done when an employee leaves a job, CUSB Bank conducts “stay interviews” at least every two years so employees can get a better idea of how they are performing their roles, what they’re doing right, what things they can work on to improve, and what their goals are going forward. “We also have a very strong onboarding program and a good job-shadowing program,” he notes. “If you think you want to move to a different department, we’ll have you job-shadow. And then, if a job opens up, we always post it