Business View Magazine | November 2019

242 BUSINESS VIEW MAGAZINE NOVEMBER 2019 to 20 years. It’s built to last. When we talk about innovation, it’s really components that you can add to the system to improve performance or reliability. That’s the focus of our innovations, it’s less about the equipment becoming obsolete. There’s little chance of that because the mechanics don’t change, it’s just small things that add to the ease of use, etc. “We have a standard training manual and train every customer. We get a good idea of what they’re looking to accomplish and then tailor that training so they can operate the equipment in the methods that will provide the output they require. Our technicians will typically be onsite for a week – a day to start up the machine and the rest of the time training the customer. In a situation where we’re doing an installation in a GMP (Good Manufacturing Practices) facility, especially in the medical cannabis industry, our team will be there for an additional week, issuing installation qualifications, performance qualifications, operating qualifications, and helping train