Business View Magazine November-December 2018

272 273 CENERO to make sure calls are happening as they should; battery levels in all your devices are where they should be; if you need to talk to somebody, you touch the tablet that we put in the system, and a video call is launched immediately into our call center staffed by engineers, with links to all of our systems that we cover, and we can access all of your stuff to make sure it’s working right.We also have what we think is the world’s largest data base of functional information on these types of systems.” Henry says that the company can fix approxi- mately 90 percent of all problems that generally come up, remotely. “Our managed services al- lows us to support these systems and have them operate appropriately anywhere in the world,” he remarks. In fact, last year, over 60 percent of Cenero’s revenue came from geographic locations outside of the reach of any of the company’s of- fices –Malvern, PA, Baltimore, MD, Charlotte and Raleigh, NC, and northern New Jersey - including about ten percent, from international clients. “The remainder of those problems will require someone to go onsite,” he adds. “Every office has a team that does that and then, where we are remote, we have local partners all over the place; we have a very large network of folks on retainer that can support us anywhere in the world.” Henry believes that one of the reasons Cenero has experienced such rapid growth is the rela- tionship between the company’s design/build integration business and its managed service business. “When we do the design/build work, you can imagine that the service business will come along,” he proffers. “And we also do a lot of service work that brings along a lot of design/build work. So, they reinforce each other.” He also believes that the two complementary units within Cenero’s business model help sep- arate the company from the competition. “There are companies that offer similar services, but not with the breadth. The managed service offering is a huge differentiator for us,” he states. “And there are certainly other systems integration compa- nies, but none that have the depth of service products that we offer.” In addition, Cenero also offers SaaS–Systems as a Service model, where companies can rent systems. “The client will not