Nov-2017

70 71 WORKWAVE W orkWave is a leading provider of cloud-based software solutions for the field service, last mile delivery, and logistics industries.The company was originally founded in 1984 to provide custom- ized IT solutions for small businesses, specifically pest control companies. Its first major product was called PestPac,which has grown to become an industry leader.“PestPac was originally designed to solve the administrative needs of companies in the pest control industry through unique software pro- grams,” says Chris Sullens, the current CEO of Work- Wave,who has been leading the company since 2008. “Over time,we realized there was a much bigger op- portunity.What our clients really wanted was a holistic approach to make their entire back office more efficient, streamline operations, and put everything in one place, so they could connect the dots between customer needs and the services they could provide,”Sullens explains.“So, the business evolved from a very customized software business to an industry-focused business management solution that really solved the back office operational needs of customers in the pest control industry.” Sullens had come toWorkWave from Service Master, a leader in many different service verticals.“They had brands like Terminix,TruGreen,MerryMaids, and ServiceMaster Clean TRANSFORMING THE FIELD SERVICE & LOGISTICS INDUSTRIES