Nov-2017

138 139 APTIVE ENVIRONMENTAL nation, salespeople, and corporate team, all the people have a stake in the business. So, there’s a feeling of building something together, some- thing that matters, and something everyone can be proud of.” Aptive Environmental launched with gusto in 2015 – opening 29 hubs in 23 states simulta- neously. Today, the company covers 33 markets across the U.S. in more than 1500 cities. Pearson explains, “We sold the customer base from our previous company, but the nice thing is we kept all our top management and locations across the country when we rolled out Aptive.” All locations are corporate entities, not fran- chises. Employee count varies, jumping sub- stantially during the busiest time in summer. Aptive employees and independent contractors, combined, number around 2,500, company-wide, during the peak season. In 2018, that is expected to grow to near 4,000, with approximately 150 new cities Aptive will service. According to Avery, the most requested ser- vice is for general pest control. “Typically, ants, spiders, and creepy crawlers that are occasional invaders in and around your home, including mice and rats. We also take care of voles in certain states. Every area and time of year brings different pest activity, so our service adapts to the season and the location.” After only two years in business, Aptive Envi- ronmental is ranked #4 among start-ups in Utah, and is the Fastest Growing Pest Control Compa- ny in the United States. Pearson attributes this phenomenal growth rate to not only taking care of customers, but employees, as well. “We want to build a custom treatment catered to exactly what our clients need. That sets us apart from competitors. And our people want to stick with us. They believe in what we do, and feel we pro- vide the best service in the industry. As a result, it’s an easy service to sell. Homeowners can see what we’ve done, see where we’ve been, and it’s easy to get behind us.” Customers usually set up service with Aptive for regular quarterly visits. “We come out to their home to maintain control of their pest problem every three months,” says Avery. “It’s not just a one-time application, and that’s part of our smarter approach to handling pest control. We can provide optimal control with minimal im- pact to the environment by performing quarterly visits. We develop a great ongoing relationship with customers. They find it refreshing to inter- act with us, and we get a tremendous amount of positive feedback about our customer loyalty specialists (CLS) in the office, and our service professionals out in the field.” Training is a major focus for every aspect of the company, ensuring the most cutting-edge service possible, while providing customers with