Business View Magazine - November 2016

Business View Magazine - November 2016 75 take the same reception that you would get outside and we bring it inside. We install a Distributed Antenna System (DAS) which re-transmits the communication. That’s one of the reasons that people are able to use their cell phones in larger buildings, like warehouses and hospitals.” Newsome says that NAV Industrial separates itself from competing firms because of its exemplary service and quick turn-around times. “Usually, we’re able to get a maintenance call within 48 hours and we have an emergency service department that can get to calls, sometimes, in two to eight hours,” he states. The company’s good service is key to getting and retaining clients. “We keep a good rapport with our customers and that brings work in,” he adds. Key to that good service is hiring and training good people. “We’re trying to find the right people to fit in the slots that we need,” Newsome says. “People are what’s important to make us who we are. I don’t want employees here; I want people who are part of a team and have that team mentality. If you have team mem- bers who feel like they ‘own’ the job, then they’re go- ing to do a better job for the customer and that’s what pays; that’s what keeps the customer continuing to use you.” Regarding the work that NAV Industrial does outdoors on high towers, Newsome says, “It takes a different breed of people to climb towers and deal with the type of work we do. You have to find a special individual who has the ‘grit’ to do the job.” Newsome, himself, continues to work alongside those special workers, eschewing the safety of the office in order to stay in- volved with his team. “My desk is a MacBook Pro and a pick-up truck,” he says. The word is, he also has a new dog. PREFERRED VENDORS Lynchburg Crane - www.lynchburgcrane.com Roanoke Electric Zupply - www.rezupply.com Distributors of ElEctrical anD inDustrial suppliEs Locally owned and operated since 1976 Specializing in obsolete and hard-to-find supplies. Call us or come see us for all your electrical needs! 912 Salem ave. SW, Roanoke, va 24016 Phone: 540-982-8564 Fax: 540-343-5648