“We’ve built our technology in such a way to give our employees, service providers, and customers access and the ability to manage hundreds of thousands of work orders in any given day, week, or month, and it’s all highly integrated with our customer work order management systems,” Case explains. Real-time service tracking is central to the platform’s design, ensuring clients are always informed. “They know exactly when a provider is on-site, validation of photos, completion of scope of work that that provider has performed,” he adds.”It eliminates human intervention.” The platform’s multilingual capabilities, available in English, Spanish, and French, further enhance accessibility. “Our service providers asked us, ‘Hey, we love your application, but could you get that in Spanish for us,’ and we built it,” says Case. “In our Canadian division… we were able to do that and deploy it rather quickly.” for third-party providers, allowing the company to respond rapidly to client and service partner needs. The platform is designed with the field in mind. From snowplow operators navigating through storms to busy property managers scanning for updates, the user experience is intentionally simple and effective. “The last thing they need to be doing is logging their services on a very complicated application,” Case notes. OVER 75 YEARS OF CLEARING THE WAY FISHER NATION SUPPORTS CASE FACILITIES MANAGEMENT SOLUTIONS FISHER® NATION doesn’t stand to the side waiting for someone else to clear a path. You go where others haven’t. And the way we see it, it’s our job to keep making the equipment that works harder for longer–keeping you profitable and ahead of the rest. THE LEGACY ROLLS ON. 66 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 05
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