Business View Magazine - May 2024

case management, managed care MASTER, which helps streamline case management processes and optimize managed care reimbursements. CHALLENGING THE STATUS QUO Touchstone has embarked on a thorough transformation journey in response to the significant challenges ahead. This effort extends beyond operational changes; it represents a change in mindset and strategy. Campbell emphasizes the importance of assembling a top-tier leadership team to propel this transformation. By enlisting seasoned experts such as Blagg and Palmer, Touchstone strategically positions itself as a leader in innovation and quality within the healthcare sector. Blagg and Palmer further echo Campbell’s sentiments, stressing the imperative of challenging conventional norms and focusing on core priorities. For Blagg, this entails thoroughly reevaluating existing processes and protocols to ensure alignment with ever- evolving regulatory standards, all while enhancing the caliber of care provided. Meanwhile, Palmer’s focus lay in harnessing the power of technology to streamline operations and maximize efficiency throughout Touchstone’s operations. Their collective efforts underline Touchstone’s commitment to adaptability and continuous improvement in the face of evolving industry dynamics. Campbell offers insights into the company’s future trajectory and expansion plans, stating, “We’re building something that’ll be around a lot longer than we are.” Reflecting on Touchstone’s ethos of longevity and forward-thinking, Campbell highlights ongoing investments in growth and innovation, emphasizing, “We have just finalized a pretty significant acquisition.” Furthermore, Touchstone’s venture into the iSNP model and its launch of a technological platform underlines its commitment to advancing care delivery. Campbell notes,“This strategic move aligns with our vision of enhancing service offerings and market presence.” Elevate your activity program with Life Works Wellness. Serving all levels of senior living communities. Scan to Learn More & Get Free Sample Resources. Partner With Us! info@lifetimewellness.com 972-899-4176 www.lifetimewellness.com 156 BUSINESS VIEW MAGAZINE VOLUME 11, ISSUE 05