Business View Magazine - May 2024

Blagg, Senior Vice President Clinical Operations; and Jennifer Palmer, Vice President of Clinical IT Systems and Analysis, spearhead this conversation. Their collective insights shed light on Touchstone’s proactive approach to navigating these changes, highlighting its commitment to improvement and exceptional healthcare delivery. PEOPLE, PROCESSES, AND TECHNOLOGY Campbell’s revelation that Touchstone had astutely anticipated these industry shifts as early as 2020 is a testament to the company’s foresight and proactive planning. The forward-thinking approach prompted the company to embark on a strategic journey, focusing on three key pillars: people, processes, and technology. The deliberate additions of top- tier leaders Blagg and Palmer to enhance expertise in clinical services and IT systems have propelled Touchstone toward a paradigm shift in care delivery. Campbell’s dedication to attracting top talent goes beyond recruitment; it embodies Touchstone’s commitment to fostering exceptional standards throughout the organization. By carefully selecting individuals who resonate with Touchstone’s values, Campbell instills a culture of outstanding performance that infuses every aspect of its operations. Blagg and Palmer, distinguished leaders in their respective fields, enrich Touchstone with their extensive experience and expertise, strengthening its clinical analytics and technology capabilities. Touchstone has become an easier place for nurses to work and hospitals to partner with by reducing administrative burden and streamlining processes. The collaborative efforts have driven operational efficiencies and optimized organizational processes. Through innovative approaches and strategic utilization of technology, Blagg and Palmer have led initiatives aimed at simplifying documentation requirements and leveraging cutting-edge tools to elevate the standard of patient care. HARNESSING TECHNOLOGICAL ADVANCEMENTS Technology is central to driving innovation and enhancing patient outcomes, from AI-driven analytics to integrated Electronic Health Record (EHR) platforms. Palmer passionately discusses 149 BUSINESS VIEW MAGAZINE VOLUME 11, ISSUE 05 TOUCHSTONE COMMUNI T IES