Business View Magazine - May 2024

also ensures consistent quality and efficiency in service delivery, laying the groundwork for scalable growth. However, it’s not just the technological factors contributing to the success of this franchise, there is a very human element involved as well. The company’s success is underpinned by strong partnerships with industry leaders who provide not only premium products, but also comprehensive training and support for franchisees. “Shaw is a big company that we lean on, they’re our best and longest-standing partner. Mohawk of course is another industry leader we work with. its personnel on the overall sales and estimation portion of the process within one week. “That happens because we put a table in their hands that has all of the estimating software and all of the products pre-loaded. And then we’re able to train them very quickly and easily… the technology is the piece that allows us to scale,” Wood explains. In combination with its mobile platform, Floor Coverings International has also built its operations around Salesforce, which is inherently designed for both scalability and customization of the tools needed to properly function. This technology not only expedites onboarding but 128 BUSINESS VIEW MAGAZINE VOLUME 11, ISSUE 05