Business View Magazine - May 2024

frequently… customers don’t always know who’s in charge anymore,” says CEO Nora Crivello. Crivello clarifies this sentiment, explaining that with so much outside investment entering the industry, most companies spend a lot of time adjusting their operations to the standards of their investors. However, this rapidly changing environment is exactly what has allowed WESTPAK to stand out amongst its competitors. Since its ownership the company’s biggest advantage has to be its ability to differentiate itself by leveraging this ESOPmodel, which is significant considering the way the testing industry has developed. “In the testing, inspection, and certification space… there’s been a significant shift in ownership structure over the past 10 years.Where there used to be a large network of small, privately owned labs, a significant infusion of investment and roll ups has changed that dynamic. Ownership structures have been changing 109 BUSINESS VIEW MAGAZINE VOLUME 11, ISSUE 05 WESTPAK