Business View Magazine May 2023

219 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 5 COURI ER E XPRESS has forced retail pharmacies to develop final- mile delivery partnerships with companies like Courier Express. According to Baker, “It is another fast-growing area for us.” Purchase habits of hospitals and health clinics have also evolved since the pandemic with a greater emphasis on efficiency and cost savings, Baker adds. While the other costs associated with COVID have forced many of these changes, it has created a range of logistical and delivery services within the healthcare sector that Courier Express has added, or in the words of Baker, “allowed us to show our creative side in finding unique solutions.” Technology improvements rely on innovation and versatility New customers for courier and freight services and parcel distribution have arisen in the last few years. One such new customer is laboratories. Some of these laboratories in a variety of industries have found it difficult to get the resources and supplies they need to operate a business, and Courier Express has stepped up to support some of the related supply chain and delivery challenges. The ability to develop internal technology solutions keeps Courier Express at the forefront of its industry. Baker says the company created its own technology to capture pictures and customer signatures. It also developed solutions to assist customers in following geo-data of deliveries more effectively through a tracking mechanism that is easy to follow and operate. Ideas for new technology that can help support both customers and internal team members often come from collaboration with customers. As they communicate their needs and expectations, Courier Express utilizes its team of IT professionals to proactively create upgrades and processes. “We created a tool where a customer’s lab can see how long until deliveries arrive by accessing our current transportation routes,” Baker says. By having such data in real-time, customers like medical laboratories can better create flexible scheduling for their employees while ensuring the necessary personnel are onsite to handle peak periods of work. This can help customers save money.