Business View Magazine | May/June 2022

57 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 5 CHATLEE BOAT & MAR INE the company culture is very much family-centric, with the owners on site every day and helping out where they can. Those family members are always working as hard as the day they started, which inspires the staff to achieve their best potential. The owners also believe in a literal open door policy with none of the offices fitted with a door, making them accessible 24/7. Although, many things stay the same, a lot has also changed during the pandemic. Big boat shows were a massive part of the recreational marine industry, but since COVID most in the boating community are staying away. While the Chatlee Boats Team has been to two shows don’t have a lot of staff turnover. Some of the guys have been at the company for 30 years. Currently, we have six full-time sales staff and the newest employee has been with us since 2009.” The importance of retaining staff is crucial, since finding new employees is difficult, especially when it comes to those roles with high-level skills like the technician crew. When Chatlee Boats hires individuals, they upskill them if required. This training can be done inhouse or via manufacturers’ training schools. Not surprisingly, given the low turnover of staff,