Business View Magazine | May 2020

22 BUSINESS VIEW MAGAZINE MAY 2020 Q & A : ADAPT ING DUR ING COV ID-19 For in-person support, we pivoted to conducting all customer visits through our drive-up window to ensure safety for our customers and our employees. For services at homes and businesses, we are continuing to install internet and phone service but have halted TV service installations for the time being due to the amount of time needed for those appointments. We are closely following CDC guidelines for cleanliness, and have implemented additional sanitation procedures to prevent the spread of the virus, including properly cleaning hands, equipment, and tools before and after each appointment. When scheduling an appointment, we now ask each customer if someone in their home or business is ill or experiencing flu-like symptoms; is under quarantine; or has recently traveled outside the state of Iowa. In those cases, we schedule the appointment 14 days out. We are encouraging our customers to connect with us from the safety of their homes, including through Live Chat and our online web portal for managing their account, bill payment and opening trouble tickets. We also recently launched support services to analyze and resolve computer and network problems remotely. Company Culture BVM: How have you maintained the culture among your employees, vendors, and clients to ensure you are doing everything you can for your ‘people’? South Slope: To ensure the safety of our employees, who in turn take care of our customers, we have instituted telecommuting