Business View Magazine | May 2019

194 BUSINESS VIEW MAGAZINE MAY 2019 SEWER MAINTENANCE/ RESIDUAL MANAGEMENT • Mobile Dewatering • Sewer Rehab • Hydraulic Dredging • Lagoon Cleaning • Digester Cleaning • Sewer TV Inspection • Lateral Inspection and Repair • Manhole Rehab • Chemical Grouting • CIPP Lateral Installation they’re interested in taking. Those are the folks that we look for when we’re hiring and Allison said that it’s a service culture and not just a customer- service culture. That’s when we developed that motto. And that is our key focus. And in order to provide that, we have to provide a safe, rewarding, and balanced work culture for our employees. They have to feel that they are given the tools and the environment in which they can do their best work, so, in turn, they can focus on taking care of clients.” Both Cox and Highfill believe that the company’s culture is what gives this small firm of only 22 employees a competitive edge in a marketplace dominated by large national and international firms with thousands of workers. Today, almost all of the company’s work is in municipal water, wastewater, and stormwater utililites for cities, counties, and water districts, with a small percentage in industrial work, and an even smaller percentage in work for private developers. Highfill Infrastructure Engineering has four offices: a headquarters in Cary, North Carolina; an office in Wilmington, NC, which