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284 285 pillartopost-knoxville.com Your reputation is everything to you, and it means everything to us. When you refer your clients to Pillar To Post Home Inspectors, you are trusting us with your good name, and we’ll always deliver on our promise of professionalism, character and integrity. Report printed on site • E&O insured • Convenient scheduling Peter Waraksa’s Team 865-694-6332 peter.waraksa@pillartopost.com Each office independently owned and operated. Congrats, Jim&George! Character and Commitment temporary and sleek in design, it serves an area with high-education, high-income households, and high property values. There are no assigned spaces; all the rooms are high-tech and private, where agents can come and go as they choose. Stallings says, “We know agents need to meet their clients in a nice setting, so each of the office spaces has been designed with modern appeal, a large-screen TV, and a computer –more like a little conference room. Today’s agents are quite comfortable conducting business from the phone in their hand, but we wanted to give them an opportunity to have a space where they can meet with their clients and prepare listing materials, because that’s also important.” Looking ahead, Jim acknowledges,“We will have to be willing to adapt to the changes in technol- ogy, and to stay in tune with younger agents and their expectations for what they need out of their company. The consumer has changed, as well.We have to be able to react to the way the consumer shops for homes now, and always keep our finger on that pulse. It will be key to our agents main- taining the level of sales.” Several large national builders have moved into the Knoxville market for the first time and are de- veloping properties they purchased in the region. Most of those developments began in 2017. The Wallace brothers say it’s a big shift in the mar- ket, and they’ll start to see the real impact of the numbers being produced in 2018/19. They are agents for some small local developer/builders, but none of the national companies. Coldwell Banker Wallace & Wallace is a com- pany with a long history, yet it’s also progressive in its development of marketing and its appeal COLDWELL BANKERWALLACE &WALLACE REALTORS PREFERRED VENDOR n Pillar To Post Home Inspectors www.pillartopost.com to agents.What started out as a small operation with one bookkeeper, one property manager, one salesperson, and a father and son in one office, has grown into a regional company with multiple offic- es and hundreds of agents. But its commitment to ethics and professionalism hasn’t changed. George assures everyone that the business is in good hands for the future. “Each one of our man- agers has worked as an agent, or in a different role in this company.We have been very intentional about promoting people within the company to the highest level of their capability. Claudia was an agent, then manager of one of our offices, and now VP of Residential Sales. This is the progression we run on.We’ve built a lot of commonality with each other, a lot of camaraderie, trust, loyalty, and that’s our intention to continue to promote from within and put people in the right position according to their ability and talent. That’s our plan; that’s what we’re working on.”