Business View Magazine | Volume 9, Issue 3

85 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 3 GRUBBS AUTOMOT I VE the used car business, we have done well with that.” Generations of business relationships do not hurt. There are purchases made by adults who remember coming to the dealership when they were kids with their parents. This adds up to a strong database of customers which has benefits to every aspect of the business. More people trust them with service, or buy cars from them, or trade in their used cars simply because they have always dealt with Grubbs. To enable this, an organization must have a committed workforce, which, in a pandemic, has been a problem for many. However, Grubbs Automotive can boast really good employee retention. “I think this is because we are so family-oriented,” says Grubbs, “and we treat our employees as part of the family. That may have been one of the most important things my dad taught me. He used to say, ‘This employee that