to 50 Energy Marketers by then,” Chu says. “We will continue to be a consumer-first voice in the industry, advocating for fair competition and transparency.” UTILITYnet’s journey is a genuine David vs. Goliath story in Alberta’s energy sector. Competing against multinational retailers, the company continues to focus on local, customer-first service. Operating everything from its small office in Calgary’s Inglewood neighborhood, UTILITYnet manages billing, data, customer care, and in-house marketing. “When customers call us, they’re speaking to someone in Alberta who understands what’s happening in the province—not an outsourced call center in another country,” Chu emphasizes. The company remains a family business.“UTILITYnet was founded by my mother, Madeline Low, in 1978,” Chu says. “She was a pioneer in a male-dominated industry, operating independently for a long time before our second founder, Nick Clark, joined in 1994. As a racialized woman in an industry traditionally dominated by white men, she helped pave the way for greater diversity in the sector.” That legacy of inclusion remains central to the 89 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 03 UTILITYNET
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