and the sheriff’s office has a live view into all of our vehicles as well,” Stephenson points out.“That’s one of the ways we’ve conveyed to our community that riding the bus is safe.” Physical infrastructure improvements complete the modernization picture. “We’ve installed over 70 bus shelters, and we have 504 total bus stops in the community,” says Stephenson. “We’ve also added enhancements for our disabled clients like This tech transformation encompasses the demandresponse program as well. “People on Community Coach can use the app to book their trips,” adds Stephenson, illustrating how digital tools have simplified access for all users. Safety enhancements parallel these technological improvements. “We’ve initiated a lot of safety changes with audio and visual cameras on all of our vehicles. We can view them live in our office, 130 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 03
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