Business View Magazine - Mar 2024

options for On-Demand as well as for Handitran. Having everything integrated into one app is something we’ve been working towards for several years.We want to make it easy for anybody to access all of the services that we have, and make that decision based on their travel needs at the time.” She notes that while the majority of On-Demand rides are booked through the app, there is also an option to phone in to book or have questions answered, a feature that approximately two-thirds of Handitran riders prefer. “Accessibility is very important to us in the city. So, we wanted to make sure that we had options for people who don’t have a smartphone and don’t want to use the app.We also have different payment options for people who aren’t traditionally banked and don’t have a traditional credit card to link to their account.And we do have wheelchair-accessible ADA-compliant vehicles across the services as well, for those who need that level of accessibility,” Foss highlights. ARLINGTON’S COMMITMENT TO CONTINUED GROWTH AND INVESTMENT Arlington is addressing evolving transportation needs with a focus on on-demand services, emphasizing flexibility and personalized options. “From a cost perspective, we’re thinking maybe we’re a little bit at a plateau because we’ve been citywide for a couple of years now,” suggests Foss. “We’re starting to see more consistent demand trends. We continue to be interested in the autonomous vehicle space and looking at competitive grant funding or other sources of external funding to help support our autonomous vehicle efforts.” Additionally, Arlington is venturing into innovative 139 BUSINESS VIEW MAGAZINE VOLUME 11, ISSUE 03 ARL INGTON TRANSI T