Business View Magazine - Mar 2024

to workload management ensures that the quality of service remains high while accommodating new clients seamlessly. On the technological front, Magliocco is particularly excited about recent advancements that have transformed operations. Introducing an automated packaging system represents a leap forward in efficiency and environmental responsibility. “We’ve automated our packaging system, which has significantly reduced our plastic waste,” Magliocco states, noting the dual benefits of sustainability and operational efficiency. This new system conserves resources and improves the presentation and storage stability of its linens, making it easier for restaurants to manage their inventory. ARROW LINEN’S APPROACH TO TEAM DYNAMICS At a time when employee turnover can plague even the most established firms, Arrow Linen Supply Company is a remarkable exception. The company’s strategic approach to recruitment and retention reflects a deep understanding of workplace culture’s impact on operational success.Magliocco sheds light on how Arrow Linen has cultivated an environment where employees are not just workers but valued members of a close-knit family, significantly minimizing turnover, and fostering loyalty. “Our retention is almost none,” he asserts, attributing this success to the company’s exceptional workplace culture. “We treat everyone like family, and the employees love working here.”This familial approach extends beyond mere words, as evidenced by the comprehensive incentive programs and benefits designed tomake each teammember feel appreciated and secure in their role. Highlighting the innovative strategies employed to retain and attract talent, Magliocco details the introduction of employee referral programs, which incentivize current staff to bring in potential hires and ensure that recruits are a good cultural fit. “You get a gift card for an employee that stays over six months that you referred to,” he explains. 103 BUSINESS VIEW MAGAZINE VOLUME 11, ISSUE 03 ARROW L INEN SUPPLY CO.