Business View Magazine - Mar 2024

the stewardship of the Magliocco family, now in its fourth generation, Arrow Linen has expanded its footprint, boasting over forty trucks and adding new routes to accommodate burgeoning demand in New York City. The inception of Arrow Linen Supply Company is a tale of evolution and keen market observation. John Magliocco, the Assistant General Manager, recounts how his great-grandfather acquired a modest venture and, with subsequent generations, transformed it into a linchpin of the industry. The shift towards specializing in restaurant linens emerged as a response to a clear gap in the market. “Restaurants were struggling with the upkeep of their linens, facing high replacement costs and operational inefficiencies,” Magliocco notes. This observation sparked the idea to offer a service that supplies and manages linens, significantly reducing the burden on restaurant owners. Magliocco further details the competitive advantages Arrow Linen has cultivated over the years, pointing out the meticulous care and expertise they bring to linen management. “We extend the life of textiles significantly, leveraging the right chemicals and temperatures, something beyond the reach of most of our clients,” he states. This technical prowess and a sophisticated inventory management system sets Arrow Linen apart. “We’re not just suppliers; we’re linen management experts, helping businesses control costs and avoid unnecessary overstock,” he adds, underlining the comprehensive service that Arrow Linen provides to its clients. ARROW LINEN’S RESPONSE TO THE PANDEMIC As the world grappled with the unprecedented challenges of the COVID-19 pandemic, businesses across the globe were forced to adapt or face closure. For Arrow Linen Supply Company, the pandemic presented both obstacles and opportunities.With the company’s operations deeply intertwined with the restaurant industry—a sector struck by lockdowns and restrictions—the company’s agility and strategic planning were tested. Magliocco details the operational shifts that Arrow Linen undertook to navigate these turbulent times. 101 BUSINESS VIEW MAGAZINE VOLUME 11, ISSUE 03 ARROW L INEN SUPPLY CO.