Business View Magazine March 2023

91 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 3 of selection is in-stock open to the public Over 85% Tile Distributor Design Team Professional, experienced + respected UNIVERSALTILE.BIZ | HARTFORD CT | 860-525-3644 BY CARRI ER This shifted Carrier from being a builder to being able to see the building science and conduct his own tests. One test that produced results was conducting a blower door test. After discovering a few issues and how to improve them, Carrier could train subcontractors to seal the home better. Over time changing and improving skill sets meant that the company got more HVAC trades as well. Carrier started to install the heating and A/C systems within the tempered home envelope. In the past, contractors would install them in the attic. But by bringing them indoors and running ducting through the walls throughout the home, there was less heat loss, which enabled By Carrier to install smaller HVAC units than their competition. To prove that these changes were working and costing clients less, the company started to send out surveys to participants with $100 gift certificates for utility so that they could share their bills.