Business View Magazine March 2023

190 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 3 that the janitor has known you for the last 10 years. There’s a comfort with a lot of our clients, just knowing the people that they’re working with or that may go through their spaces when they’re not there,” Walters demonstrates. “That’s one of the other benefits to our longer than average tenure for our staff too, is we become a fixture of a property and not just someone who cleans it.” As well, HBM works on a system that has employees specializing by job tasks and by location, which not only creates mastery due to the repetitiveness but also adds familiarity,” he adds. Maintaining these relationships over the long term is a priority, as Walters acknowledges, “We are very fortunate now to have a number of our clients that have had really long tenures with us, and that’s because we’ve really worked to develop partnerships with them. We set up meetings so that we are meeting them at their HBM! Ho‘omaika‘i (Congratulations) As another locally owned family business, we are proud to be a key supplier in your Hawai‘i operation. With Aloha, City Mill Commercial Services citymill.com |