Business View Magazine March 2023

102 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 3 during the years of the COVID-19 pandemic. “We were not impacted by COVID,” Iovieno recounts. “Because of the nature of the industry, we got a pass to do our work because we were considered an essential service. And as far as the business, we had our biggest growth year the first year of COVID.” Going forward, Iovieno says his focus will be on getting the company’s new residential program up and running, as well as promoting its nascent repair warranty division to that market. “It’s kind of like a service department and we’ve never done it before,” he reveals. “Most commercial companies use maintenance contracts as a relationship and then when something happens, they’ve already got that relationship. We’re mimicking that within our model. The claims process in commercial can be anywhere from six to eighteen months to two years – it depends on the carrier. When you get into the residential, everything moves like lightning – the claims process goes from months to days or weeks. So, you really have to be organized to do residential on a nationwide scale. But, that’s going to be huge for us in the future.” Since 2006, the core values of RestoreMasters have been: serve, sacrifice, and deliver. These values, no doubt, will continue to be worthy adversaries in the ongoing battles against the forces of wind, rain, and fire. PREFERRED VENDOR/PARTNER n Champion Metal Supply LLC www.championmetalsupply.com 2527 Hwy 22, Riverside, IA. 52327 Contact Us at Phone - 319-499-8462 Email - sales@championmetalsupply.com Like us on Facebook or visit our website www.championmetalsupply.com n Dallas Metal Products, Inc www.dallasmetalproducts.com