Business View Magazine | March 2019

108 be National Director for the Super BoxDrop program. In Harris’s own words, “My success in the business goes back to a customer service background, learning at an early age what it means to please people. As a single mom, I started waitressing at Cracker Barrel to put myself through school. I loved what I did, and when I finished school, I focused on customer service as part of my career. I did it for 15 years, and during that time I purchased my first new, name-brand mattress on my own at a really great price. I loved the experience; had a conversation with the business owner, Brad Loy, and we really hit it off. Sometime later, I reconnected with him at the store and was hired as an appointment setter, where I would talk with customers and send them his way. “We worked as a team for a couple years and, in 2013, I started as a manager at that loca- tion, when RSS came in. Brad, who has been my mentor all along, was moving to Colorado to open another location, so in 2014, I became the business owner and a Rugged Entrepre- neur on my own. And Brad Loy is now our Na- tional Division Business Coach Director. With the tools provided by RSS, I grew a small mat- tress and furniture business into a local main attraction. Business doubled that first year, and again in 2015. My husband and I have five kids, and a five-acre farm and, with RSS’s support, I’ve been able to manage that work/life bal- ance. We get to travel and enjoy time together, as well as helping our community buy brand new, name-brand mattresses and furniture at a price they can afford. Our business is fun. My kids come to work with me, I love that about it. One of my son’s first sentences was telling a customer, “The mattresses are over here.” “I recommend RSS to anyone who is inter- ested in this type of model. My brother-in-law started early on, by coming to our location and watching what we do. He now runs one loca- tion and his son runs another. My sister-in-law, a stay-at-home mom for 18 years, was inspired by the way I, as a female with a family, ran the RETAIL SERVICE SYSTEMS INC.