Business View Magazine | March 2018

197 agents and the training they receive,” says Suzy.“We’ve got their backs and, in turn,they’vegot the client’s back. It’s all about the service we provide our agents,so theycan provide the top level customer service that their clients deserve.”“We have themost knowledgeable and professional real estate agents,”Joe echoes.“Theypro- vide clear,concise,unbiased informa- tion to their clients so that theycan make good decisions.”“We’ve been lucky toworkwith some incredible agents,some of whomhave been with us their whole careers,”says Stephanie. Likemanyinthe real estatebusi- ness,theGreatRecessionwasa trying periodfor the firm,and Joesays that whathelped itget throughthedownturnwas stable leadershipandtheex- periencehavingbeen throughtoughtimes,before.“Ashortsalemarketwas not strangeordifferent tous,”hesays.“Itwas somethingthatwehadbeen through inthe‘80sandso,wewereprepared.But theknife still cutdeep; it wasoneof themostdifficult timesofmylife.But themarket,rightnow,is robust andverygoodfor theconsumer.Our sellersaregettingaverygood