Business View Magazine | June 2022

91 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 6 CARMACK CAR CAP I TOL Employing 42 people, Carmack prides itself on having a number of long-term staff, many of whom are part of the Danville community and are committed to providing an exceptional customer experience. Knight describes, “We are in a small community, and customer satisfaction is very important. Word travels fast, and with social media you have to be really careful what you do and how you treat customers. I have always looked for the investment in the future. My employees are some of the best people in the community and everybody knows them.” As a family-owned business, Carmack cultivates a family atmosphere, which Office Manager Terri Cox, who has been with the company for 22 years, believes influences employee longevity. She describes, “If someone has a family situation come up, Gary is very understanding. We have a large Christmas party together, as a big Carmack family. I think that’s why people like to stay.” Opportunity is another factor, as Marketing Sales Consultant, Bill Lucas Director of Service Departments, Rob Lovell