Business View Magazine | June 2022

162 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 6 this trust, so the customer relationship is the top priority.” Like many organizations, Lexitas has faced a significant challenge finding and retaining talent over the last two years – one that has been particularly pronounced with its hourly workers. As steady acquirers, Lexitas is fortunate that it retains some hugely talented individuals during the acquisition process. “We’re continuously building out our leadership team and developing the core employees that interface with customers,” Buckland says. “But, of course, there are still holes within our organization and, from time to time, we even have to use external recruiters.” Lexitas’ legal talent outsourcing is specifically geared towards legal talent – attorneys and paralegals that will work within corporations to help bolster their internal general counsel office, contract outsourcing, or document review projects. There is an abundance of attorneys that gravitate towards this work and Lexitas’ recruiters help find them. “We also have a range of in-house training on offer,” Buckland notes. “We have Lexitas University, for example, which includes over 300 courses to provide whatever training our employees may need.” A major part of this training revolves around reinforcing Lexitas’ core values, which can be summed up in the acronym: SPIRITED. It stands for service excellence, positivity, innovation, respect, initiative, teamwork, ethics, and diversity. These values certainly help when Lexitas is reaching out to potential new clients, but the company also has a large professional sales team that is trained in cross-selling. “If, for example, we are visiting a client that is interested in medical record retrieval, our sales professionals can talk with authority on all the services we offer, some of which the client Your Professional Process Servers and more! 1 5 3 L A K E S H O R E D R I V E , M A H O P A C , N Y 1 0 5 4 1 P U T N A M P R O C E S S S E R V E R S (914) 257-8103 | www.putnamprocessserver.com PROUDLY PROVIDING SERVICES TO THE FOLLOWING NEW YORK COUNTIES W E S T C H E S T E R P U T N A M R O C K L A N D D U T C H E S S