Business View Magazine | June 2022

106 BUSINESS VIEW MAGAZINE VOLUME 9, ISSUE 6 customers on that timeframe and how the world has changed. He says, “If someone really wants a vehicle, they should look at the inbound units on our website. Don’t wait for something to come to our lot to try to purchase it. More than likely, there won’t be many options for you.” New cars aren’t the only items experiencing delays, either. There are backorders in the repair side of things, too, due to parts shortages. “We also see it in our collision repair business where you may order 50 parts for cars and 48 get here as expected, but the last two don’t arrive for a month or two. It really creates a bottleneck in that business as well,” notes Parkhill. When it comes to staffing, Sullivan-Parkhill does their best to retain and train current employees. But there is a definite need to recruit more. They previously had 100 people working at the dealership and now they’re down to 85 and actively looking to increase the team. Technicians especially are in short supply. Your customers are everything to you. Your success is everything to us. Our business is to make yours better . GA13459-0422 © 2022 Assurant, Inc. Visit assurant.com/dealer-services Contact an Assurant expert today. F&I Products Reinsurance Participation Dealership Training Digital Retailing Solutions