Business View Magazine | Volume 8, Issue 6

119 BUSINESS VIEW MAGAZINE VOLUME 8, ISSUE 6 MATCOR INC . says Johnston. “To this end, we provide training and support their skill development. For instance, if a technician has a CP1 (Cathodic Protection Tester) certification, we’ll help them advance to the next certification level by paying for their courses. Since our worker’s skills are paramount to our success, competency development is a major focus, while at the same time ensuring everyone has a good level of job satisfaction because retention is a major concern in our industry.” Safety is another area in which MATCOR works very hard to be an industry leader. Johnston acknowledges, “Our people are given tremendous support and training to achieve our goal of a hazard free work environment. At the core of our safety programs are our people. We provide them with the training and tools to identify hazards, we perform multiple audit and observation tools, and we empower them with the responsibility and accountability to stop work if conditions are not safe.” This relentless focus on safety is an important part of the MATCOR culture. Besides skill development, MATCOR is also big on recognition and does so through its quality assurance processes. As Johnston elaborates, “We actively solicit feedback from our customers, and since a lot of times it’s positive feedback, we provide it to the employees involved, so they know the quality of work they’ve done. In this way, we actively appreciate all our workers, especially those out in the field doing tough jobs like construction and installation with inclement weather, environmental, and technical challenges.” MATCOR offers customers a full suite of products and services to choose from based on their needs and project requirements. It’s common for MATCOR clients to request a complete turnkey project starting with design all the way through installation and commissioning. In other cases, clients are looking for a specific scope of work – whether that be supply of materials, installation services, or engineering and design work. MATCOR works with their clients to fulfil their specific needs in a cost effective manner based on their resources, capabilities and project requirements In some cases, MATCOR gets involved post- purchase through a maintenance and service contract. Such contracts include assisting companies requiring regulatory compliance or ongoing work such as on an under-construction pipeline, but it all depends on the type of customer. “We have different types of clients,” says Huck. “Some have construction capabilities