our business to provide better customer experiences through our systems, data utilization, employee development, and product offerings. It’s more of an innovation movement in our industry than just product innovation.” FROM PAPER FILES TO SUSTAINABLE BUSINESS SYSTEMS EPG’s sustainability initiatives include comprehensive digital transformation, a shift that has simultaneously improved operational efficiency and reduced environmental impact. “Ten years ago, everything in our business was printed and thick manila folders with sticky notes and handwritten notes covering the paperwork,” Haase recalls. “Since late 2016, we’ve transitioned away from being a paperbased company to utilizing digital platforms for our enterprise systems.” The company’s digital ecosystem now integrates enterprise resource planning (ERP) with customer relationship management (CRM) capabilities in a comprehensive platform. “Our enterprise system manages our sales, rentals, finance, and operational teams within a single ecosystem,” explains Haase. “Everything is 100% digital, from our fleet profiles for new, used, rental and demonstration equipment, to customer-owned units.” This integrated approach allows EPG leadership to monitor business operations regardless of location. According to recent McKinsey research, companies with highly integrated digital platforms demonstrate 20-30% higher productivity and up to 25% greater profitability than industry peers using siloed systems. Vanderhof emphasizes that their digital transformation strategy differs from many peers in the equipment dealership sector.“Many dealerships have been doing the same things for 30 years,” he 93 BUSINESS VIEW MAGAZINE VOLUME 12, ISSUE 06 ENVIRONMENTAL PRODUCTS GROUP
RkJQdWJsaXNoZXIy MTI5MjAx