Business View Magazine June 2023

135 BUSINESS VIEW MAGAZINE VOLUME 10, ISSUE 6 QUORUM FEDERAL CREDI T UNION Medical Center which focuses on supporting veterans. Over the years, these donations have been given to a number of deserving charities that are close to employees. Over the last three years, the company has offered employees gift cards that would allow them to take an extra day off, or select a charity of their choice to invest in, which was then done by the company. This evolved into rolling out a program called Volunteer Time Off (VTO), where employees are able to take a working day to give back to their community. Having remote operations has allowed the company and employees to give back to local communities where they see the need for additional capital. With an employee footprint of 160 staff members across multiple states, the reach of these charity investments is vast. As it is fully online, Quorum Federal Credit Union takes security very seriously. The company ensures that it has a fully-equipped IT department, which works in collaboration As a credit union that operates in the digital sphere, accessibility to self-service options is essential for its members. A major focus for the company is to ensure that the user experience is easy to understand and intuitive so that members can conduct their business with ease. “We want to put a frictionless experience into members’ hands so that they handle their financial matters at their own pace and on their own timeline,” says Slifstein. Quorum Federal Credit Union offers call center support for members who need assistance navigating the online interface. Additional help is also supplied in case clients need help with more complex activities. Transformation is important to the company, which is why there’s now a transformation department that reviews and implements new technologies. Quorum Federal Credit Union partners with Alkami Technology, a company that assists the bank with online and mobile platforms. Using other partnerships, the credit union does have a network of co-op, shared physical branches for those members who need face-to-face assistance. The bank offers a unique feature for its Home, Equity loan, and Line-of-Credit (HELOC) members: the ability to draw from new lines when needed. Members can also transfer this money and manage it online. As a credit union, the company is invested in uplifting local communities. Quorum Federal Credit Union is focused on financial literacy, compiling awarding content, and has thus put together a donation to The Council for Economic Education. “What we love about this scholarship is that it is awarded to a teacher who uses the cash to gain more financial literacy and upskill themselves, which is then taken back into the classroom. This is a full-investment circle for us,” says Slifstein. Another organization the bank supports is JJP